Terms and Conditions

Please read these terms and conditions carefully. By accessing and using our website, any content and features and purchasing or using any product or services on our website, in our clinics or in a studio at one of our clinics, you indicate your acceptance of these Terms, our Privacy Policy (accessed via https://maximisehealth.co.uk/privacy-policy/) and any other notices, guidelines and rules published by us.

Medical Examination

Should you visit us for services they are provided to individuals of all ages regardless of gender, colour, ethnicity, creed, national origin, or disability. The purpose of physiotherapy and all our services is to treat disease, injury and disability by examination, evaluation, diagnosis, prognosis and intervention by use of rehabilitative procedures, mobilization, massage, exercises, and physical agents to aid the patient in achieving their maximum potential within their capabilities and to accelerate convalescence and reduce the length of functional recovery.

All procedures will be thoroughly explained to you before you are asked to perform them. Response to all our therapies and interventions varies from person to person; hence, it is not possible to accurately predict your response to a specific modality, procedure, or exercise protocol. Perfect Balance Clinic does not guarantee what your reaction will be to a specific treatment, nor does it guarantee that the treatment will help resolve the condition that you are seeking treatment for. Furthermore, there is a possibility that the physiotherapy treatment may result in aggravation of existing symptoms and may cause pain or injury. It is your right to decline any part of your treatment at any time before or during treatment, should you feel any discomfort or pain or have other unresolved concerns. It is your right to ask your physiotherapist about the treatment they have planned based on your individual history, physiotherapy diagnosis, symptoms, and examination results. Consequently, it is your right to discuss the potential risks and benefits involved in your treatment.

Complaints Policy

Maximise Health values the views of all clients, and welcomes comments and suggestions from our clients. We endeavour to provide a service of the highest standard at all times, in relation to service delivery and our commitment to work in partnership with our clients, to deliver their healthcare in a way that meets their needs.

Our company director will ensure all comments and suggestions are communicated to the lead clinician and produce a quarterly and annual report for The Board of Directors. Our company director is the key contact for our clients to deal with any problems that may arise, including client complaints.